Total Delivery Time = Processing Time + Transit Time.
Q. How much is your shipping charge?
A. Usually,the shipping cost is fixed currently,It is $3.99 for worldwide. If you need other express mail,the normal fee is $12 ,the delivery time is 3-7 business days.
Q. How long will it take to process & ship my Order?
A. 21love.net process most orders in 1 to 2 business days. Product availability will have an effect on delivery, of a couple of days or longer. Please be sure to Check The Availability of each product. Total delivery time = processing time + transit time.
Our common carrier is HKMail. Our normal shipping hours are Monday - Friday from 10:00am to 2:00pm Pacific Standard Time. Usually the package will be delivered in 7-14 business days.
If you need other express mail,the fee is higher,the delivery time is 3-7 business days. Below is the whole process that help you easily understand our whole delivery :
Q. What if my order includes several items with different availabilities?
A. Multiple-item orders are held for shipment until all items are available. (For instance, if you order three items, and two necklaces have an availability of 1-2 business days while one bracelet has an availability of 5-7 days, your order will ship in 5-7 days.) In this case if you would like to have the necklaces urgently, then you may wish to place two separate orders for the items (additional delivery charges will apply).
Q. May I combine two separate orders to save on shipping costs?
A. We do combine orders. Combined orders must be shipped to the same street address. Please understand we cannot combine an order once it has been processed.
Q. Can I track my order?
A. Over $50 or 3 items ,we can supply tracking number service.Whenever possible, we will email you a tracking number so that you may track the progress of your package. Tracking numbers are generally issued right after the shipping label is created.
Q. My tracking number is not working, what should I do?
A. If you try to track your package and you get a message saying "Unable to Track Shipment", don't be concerned, it's perfectly normal. Sometimes there is a delay in the time it takes the USPS database to update the information we send them. Try again later or tomorrow and you should be able to track it.
Q. How do I modify my order?
A. In order to provide our customers with the quickest possible delivery, we ship all orders within a very small window of time after an order is placed. If you have already placed an order and wish to change it, please contact Customer Service. Last-minute changes to unshipped orders are sometimes possible.
Q. After I submit an order, how will I be advised of the order's progress?
A. We will do everything possible to keep you informed of your order via e-mail. You will receive an order confirmation by email shortly after the order is submitted. A tracking number will also be sent to you by email once your product is shipped. Please check your email regularly for any updates on the order status. You can also sign in your Account to check your order status.
Q. Can I reactivate an order that has been void/cancelled?
A.Order cannot be reactivated once it has been voided or cancelled. Please replace a new order online.
Q. Can I return a item? (return policy)
A. 21love.net pride ourselves on offering the highest quality merchandise. If you are not satisfied with your purchase, you may exchange or return the merchandise for a refund (less Shipping & Handling Charges. Restocking fees may apply) within 7 days of receipt. Please contact our customer service to do.
Q. Do you provide wholesale price?
A. Yes. Please inquire as to our wholesale program at servive@21love.net.
Q. Do you carry and sell items that are not on the website?
A. No. All the products we sell are contained on our website. If you are in need of a product that is not on our website, there is no chance that we might have it or can procure it for you.
Q. Do you accept international orders?
A. Yes, International orders are welcome. We will not responsible for any custom fees, duties and taxes if any.
Shipping & Returns |
